w2j Privacy Policy – How Your Personal Data Is Handled

Full Privacy Policy

1. Who We Are

w2j is an online gaming and entertainment platform serving members in the Philippines. We are committed to protecting the privacy and personal data of every member who registers and uses our platform. This Privacy Policy applies to all personal information collected through the w2j website, mobile experience, and any related services. By registering for an account, you acknowledge that you have read and understood this policy and consent to the collection and use of your data as described here. If you have any questions about how your data is handled, you can reach us using the contact details provided in the footer of this page.

2. Information We Collect

When you register for a w2j account, we collect personal information including your full name, date of birth, email address, contact number, and payment details necessary to process deposits and withdrawals in Philippine pesos (PHP). We also collect information about how you use the platform, including your login activity, game history, transaction records, and device information such as IP address and browser type. This information is collected directly from you when you register, make a transaction, or contact our support team. In some cases, we may also collect information from third-party identity verification providers to comply with our legal obligations. All information collected is used solely for the purposes described in this policy and is not sold toany third party for marketing or commercial purposes.

3. How We Use Your Information

w2j uses the personal information we collect to operate and maintain your account, process financial transactions, verify your identity and eligibility to use the platform, and provide customer support. We also use your data to comply with our legal and regulatory obligations, including anti-money laundering requirements applicable to online gaming operators in the Philippines. Your contact details may be used to send you important account notifications, security alerts, and updates about changes to our terms or policies. We may use aggregated, anonymised data about platform usage to improve our services and user experience, but this data cannot be used to identify you individually. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

4. Sharing Your Information

w2j does not sell, rent, or trade your personal information to third parties. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification providers, and technical infrastructure partners, but only to the extent necessary for them to perform their services. All third-party partners are required to handle your data in accordance with applicable data protection laws and our contractual requirements. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines where we are legally required to do so. In the event of a business transfer or restructuring, your data may be transferred as part of that process, and you will be notified in advance where required by law.

5. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable laws and regulations in the Philippines. Transaction records and identity verification documents may be retained for a minimum of five years in line with anti-money laundering obligations. If you close your account, we will delete or anonymise your personal data within a reasonable timeframe, except where retention is required by law. You may request information about how long specific categories of your data are retained by contacting us using the details in the footer. We regularly review our data retention practices to ensure that we do not hold personal information for longer than is necessary.

6. Cookies and Tracking

The w2j platform uses cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse how the platform is used. Essential cookies are required for the platform to function correctly and cannot be disabled. Analytical cookies help us understand how members navigate the platform so we can improve the experience over time. You can manage your cookie preferences through your browser settings, although disabling certain cookies may affect the functionality of the platform. We do not use cookies to serve third-party advertising or to track your activity across other websites. By continuing to use the w2j platform, you consent to our use of cookies as described in this section.

7. Security of Your Data

w2j implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission, secure storage systems, and access controls that limit who within our organisation can view your personal information. While we take data security seriously and invest in maintaining robust protections, no online platform can guarantee absolute security against all possible threats. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant authorities in accordance with applicable law.

8. Your Rights

As a member based in the Philippines, you have the right to access the personal data we hold about you, to request corrections to inaccurate information, and to request deletion of your data where it is no longer necessary for the purposes for which it was collected. You also have the right to object to certain types of processing and to request that we restrict how we use your data in specific circumstances. To exercise any of these rights, please contact us using the email address listed in the footer of this page, and we will respond within a reasonable timeframe. We may need to verify your identity before processing any data rights request to ensure that we are responding to the correct individual. If you are not satisfied with how we handle your request, you have the right to raise a complaint with the relevant data protection authority in the Philippines.

9. Children's Privacy

The w2j platform is strictly intended for adults aged 21 and above, in line with the legal requirements for online gaming participation in the Philippines. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered for an account or provided personal information, we will take immediate steps to close the account and delete the associated data. Parents or guardians who believe that a minor may have accessed the platform should contact us immediately using the support details in the footer. Protecting the privacy and safety of young people is a priority for w2j, and we take our obligations in this area seriously.

10. Changes to This Policy

w2j reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will notify members through the platform and update the effective date at the top of this page. Your continued use of the platform following any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your personal information. If you have any concerns about changes to this policy, please contact us before continuing to use the platform.